FAQ | THERE IS NO SUCH THING AS A BAD QUESTION- CAN'T FIND AN ANSWER?

Am I able to drop off/ collect my items?

Yes! We have a laundry located in central Auckland at 29 Enfield Street, Mount Eden. We have customer parking, park in the driveway next to our shop.

Do you have parking?

Yes, park in the driveway next to our shop.

When will my items be collected?

Please check our delivery map, click on the segments to find out when we will be in your area.

How long does it take from the time my laundry is picked up to the time it is delivered back to me?

Turn around times depend on a few factors such as the process required and also the day your item is collected. We do not process private laundry in the weekend so if you place a booking on a Friday it will be returned to you on a Tuesday.

Laundry- You will receive your laundry back to you within 3 working days- need an item back quicker let us know, we will often be able to accommodate these requests.

Dry Cleaning- Dry-cleaning takes 3-5 working days working days for garments/ clothing items. Furnishings can take up to 5 days as we need to allow adequate time for airing and drying.

How should I send you my laundry?

There are a few things we ask you to do- pop your laundry in a bag- if you don’t have a laundry bag a rubbish bag or similar will do then;

Ensure all items provided for servicing are suitable for general laundry, items which require dry cleaning must be separated.

If you are sending a wash dry fold- Sort washing into lights and darks if applicable and then select the number of wash loads at checkout. We will always take the up-most care in looking after your goods, however, we accept no responsibility if there is any bleeding or colour transfer during the laundry process. Items sent as one wash dry fold will be treated as one load.

Ensure that the number of items being laundered specified is correct

Ensure that any items, i.e. pens etc.. are removed from pockets prior to sending them to us.

What areas do you currently service?

We service most of Auckland. Some areas we come to everyday and others only certain days. Check out our delivery map here to get a better idea of when we are in your area.

What if I am not going to be at home when the driver comes to pick-up or drop off my items?

Please leave your items somewhere safe that our driver can access. Make sure you leave a delivery note in the shipping instructions. I.e. items will be left in the carport which is at the end of the driveway.

How much does delivery cost?

If you spend over $60 you will get free pickup and delivery. Otherwise delivery is $10.00 which you will be charged at checkout.

Where are my items cleaned?

The Pressing Room is part of the LaundryCorp Group. We have our own laundry located at 29 Enfield Street. We have owned and operated our own laundry for 12 years. For dry cleaning, we work with a trusted partner.

Who is “The Pressing Room”?

The Pressing Room is a kiwi owned, family operated commercial laundry located in central Auckland. We have been in the laundry biz for over 10 years and in 2016 saw an opportunity to provide our awesome clients with an easy to use online solution for their laundry requirements. Our point of difference to other online laundry solutions is that we actually own a laundry- this means we have full control over quality and we can pass on great prices.

What are your terms and conditions?

You can check them out here

Can you remove all stains?

We do our very best to remove all stains with our special treatment solutions, however, it is not guaranteed that all stains can be removed. If you have a specific stain you would like us to pay attention to let us know in the shipping instructions, if you also know what the stain is that can also help us out.

Do you do gift vouchers?

Yes, you can purchase gift cards here